At Skin Ratio, your satisfaction is our priority. Every product is carefully formulated, tested, and packaged to ensure it reaches you in the best possible condition.
Returns & Refunds
Due to the personal-care nature of our skincare products, we do not accept returns or offer refunds on products that have been opened or used for hygiene and safety reasons.
Refunds or replacements may only be considered under the following circumstances:
- You received a damaged product.
- You received the wrong item.
- Your order arrived with leakage or manufacturing defects.
- Your package was incomplete upon delivery.
Reporting an Issue
To request a refund or replacement, please contact our customer support within 48 hours of receiving your order.
Please provide:
- Your Order Number
- Clear photographs or videos showing the issue
- A brief explanation of the problem
Our team will review your request and respond within 3–5 business days.
Approved Refunds
If your request is approved:
- A replacement product will be dispatched (subject to availability), or
- A refund will be issued to your original payment method.
Please note that shipping charges are non-refundable unless the error occurred on our end.